I was at the Los Angeles Times Travel Show this weekend. I speak there every year. It’s my favorite…probably the best in the country. I found this year’s show particularly enjoyable.
Speaking in front of a thousand travelers, trying to project my voice above the Tahitian drums and the hula shows, I had the fun of making the point that the vast hall around us was filled not with information, but with advertising. At least, smart consumers should assume as much.
The show, packed with travelers who paid $10 each to get in, was a shrill festival of brochures and catalogs with mariachi happiness bouncing off the walls and expertly eye-catching women promoting their booths by prancing around like peacocks in heat.
One thing I complimented the show staff on was how the editors of the LA Times travel section rather than the paper’s advertising department put on the event, distinguishing it from many other big travel shows. Still, I was interviewed by a film crew after one of my talks and found they were not talking about travel…but making an ad to promote next year’s show.
The show reminded me how anyone sorting through information to help make travel decisions needs to understand how just about everything you encounter is promotional — pushing someone’s business interests.
I spend 120 days a year in Europe researching my guidebooks, and last year I kept thinking how a major part of my work is simply picking up promotional fliers and talking to people paid to promote. As a consumer advocate, I need to sift through everything and come up with what is truly worth the vacation time and money of my traveling readers. The pickings are often very slim.
In Europe — where tourism is a leading employer and source of foreign revenue — local tourist boards are pushing whatever has seen the big investment in the previous year. Whether I’m researching my guidebooks or making TV shows, local promoters of tourism are eager to slip on a dirndl, meet me at the airport, and steer me to what they want promoted. I get the feeling that most “travel journalists” are easy prey in this regard. Arriving in a new city, I often find a gift from the tourist board waiting on my hotel bed — a binder filled with advertisements. Sorting through it, there’s almost nothing worth keeping.
In Switzerland, the tourist board is particularly aggressive and strong. They support our TV production work generously with guides and hotels when we ask. It’s tricky to explain that rather than the new casino and the new chic restaurants, I find other slices of the culture more interesting to film: the riverside hike, the subsidized bike-rental program (that gives work to “hard-to-employ” locals), and the heroin-maintenance clinic (to show Americans a creative and pragmatic Swiss approach to drug policy).
Typical bus tour companies also struggle with their economic needs corrupting the product they offer. For instance, the standard whirlwind itinerary makes time in Amsterdam for diamond polishing, but not for Van Gogh. Why? It’s money. The awesome Van Gogh Museum costs $15 per person ($750 for a busload of 50 tourists), while the diamond-polishing exhibition is free for the tour company and offers 20 percent kickbacks on diamonds purchased. No wonder tour guides promote the notion, “If you haven’t bought a diamond in Amsterdam, you haven’t really experienced the city.”
One of my least favorite writing gigs is when the European Tourism Commission hires me to write an article about what’s new in Europe, and they require that each country in their group is worked into the article. That’s understandable, as Malta and Iceland pay just like France and Germany to be a part of this promotional agency. But it’s hard to write a good article when the driving force is treating all member nations equally rather than what’s new and of value to traveling readers.
The Web has become a primary source of information for many travelers. I love the Web as a tool, but it’s tough for consumers to know what’s real information and what’s slick promotional material. When assessing hotels, for instance, what looks like information is often a carefully crafted sales pitch. This is a major pitfall for naive travelers.
That’s why I believe, even in this Internet age, an ethically written guidebook remains the best source of information for the independent traveler. A good guidebook gives you hard opinions rather than paid ads. Actually, the contract my publisher and I have comes with a little clause (nicknamed for an author of a B&B guidebook who made lots of money charging for listings, and then showcasing them as guidebook entries rather than ads) prohibiting me from accepting any payment for any listing in my books…something I wouldn’t do anyway.
To sum up: Travelers — like any consumers — need to understand who paid for the information that’s trying to shape their decision-making, and why. Twelve million Americans travel in Europe every year. The bestselling guidebook to any European destination published in the USA (which, last year, was my Italy guidebook) didn’t even sell 100,000. There’s a lot of fish left to catch…and even this blog has a promotional agenda: to get every traveler to bite.
Let the traveler beware. (And happy travels!)